Problem. Solution. Simplicity.
We exist to create outcomes—not just deliver courses. By listening first, matching the right solution to the right need, and tailoring it to each team’s workflow, we help organizations simplify the complex and ship real progress.
Our Mission
Deliver real solutions that drive real progress for the businesses we serve. We measure success by the lift your teams achieve—smoother operations, smarter systems, and confident execution.
Our Philosophy
- Listen first. Start with your pain points, goals, and realities.
- Match thoughtfully. Align pre-vetted, proven solutions to the outcomes you need.
- Deliver with confidence. Tailor materials, implementations, and examples to your environment.
Our Expertise in Practice
We are a national leader in unified communications, responsible for tens of thousands of users implemented across North America.
In Q3 2024 alone, Output processed over 4,000 licenses, including a nationwide implementation of 36 locations within 16 weeks for an automotive industry leader.
Our Core Capabilities
Vendor-Agnostic Guidance
Deep partnerships with RingCentral, TELUS, Dialpad, Microsoft, 8x8 and more so you get the right tool that fits your budget and how you work.
End-to-End Project Partnership
One trusted partner from start through to Day-2 support. Design, build, implementation, training, and changes are handled by a single team, backed by a 60-day workmanship warranty.
Complex Telephony Solutions
On your behalf, our team of implementation experts take on complex telephony obstacles, including number porting.
Custom Integrations & AI
In-house developers & automation specialists integrate voice, CRM, Microsoft Teams and other apps to streamline workflows. We are experts in incorporating AI-powered analytics and call-coaching.
Dedicated Support
You get a dedicated sales contact to manage the relationship, escalations, and negotiations, plus an internal client services team to remove the headaches of navigating vendor eco-systems.
Why our training works
Built by practitioners
Curricula come from real professional-services engagements—battle-tested patterns, not theory.
People-centered design
Role-based paths for admins, managers, and end users—so each person learns what they’ll use tomorrow.
Hands-on & scenario-based
Exercises mirror your stack, data, and call flows—turning knowledge into on-the-job confidence.
How we curate & tailor programs
Discover
We interview stakeholders and review systems to map reality—not assumptions.
Design
We adapt modules to your workflows—terminology, data fields, and examples.
Deliver
We run live enablement with playbooks, checklists, and job aids that stick.
Improve
We capture outcomes and iterate—closing the loop with your teams.
Many of our recommendations are pre-vetted and ready to deploy from cross-industry experience, then customized to fit your context. Right solution, right need—tailored to your world.
What we measure
Time-to-proficiency
Speed for new skills to show up in real work.
Reduced escalations
Fewer tickets and handoffs after enablement.
Throughput & cycle time
More shipped work, faster loops, less rework.
Customer experience lift
Cleaner routing, clearer reporting, smoother calls.
We’ll define these metrics with you at kickoff and report progress against them—so impact is visible and actionable.
Curriculum standards
Job-ready artifacts
Playbooks, checklists, and scripts your team uses the same day.
Scenario labs
Hands-on exercises with your systems, data, and call flows.
Role-based tracks
Focused paths for admins, managers, ICs, and front-line staff.
Ready to train for outcomes?
Tell us where you want to improve. We’ll match the right solution—then tailor it to your world.