Problem. Solution. Higher Output.
Output Workshop provides training that helps businesses achieve real progress. We listen first, match the right training to your needs, and tailor delivery curated to your workflows. The result is simpler operations and visible outcomes.
Platforms & Providers We’ve Worked With
Digital Transformation Experts
We’re a digital transformation agency that specializes in unified communications, integrations, automation, AI, and business intelligence/analytics. We architect, integrate, implement and manage modern unified communications environments at scale across North America.
In Q3 2024, OUTPUT processed 4,000+ licenses, including a nationwide roll-out to 36 locations in 16 weeks for an automotive industry leader.
Why teams choose OUTPUT
Vendor-agnostic guidance
- We've worked with RingCentral, TELUS, Dialpad, Microsoft, Rogers, 8x8 and more - so you get the right tool for your budget and workflow.
- Solution fitting based on your requirements, not a single vendor quota.
Delivery & project partnership
- One partner from discovery through to Day-2 support. We design, implement, train, and support with a workmanship warranty so teams are never left on their own.
Complex telephony & rollouts
- Experts who take on the hard parts, including number porting and multi‑site rollouts.
The team you get
- Solutions Architects who integrate technologies, Developers for custom solutions, and Project Managers ensuring accountable delivery.
- Vendor-certified implementation, configuration, and training through our Professional Services Technicians.
- Dedicated support is provided through Output’s Client Experience team.
Integrations & automation
- Developers and automation specialists integrate voice, CRM, Microsoft Teams, and other apps for a unified experience tailored to your business.
AI & analytics
- Conversational intelligence: AI-powered live transcription, summaries, sentiment, and coaching insights.
- Dashboards & KPIs: cross-platform visibility and trend discovery.
- Responsible AI adoption: consent, privacy, and human-in-the-loop best practices.
How we think
Our Mission
Deliver practical training that moves the needle for the businesses we serve. We measure success by what changes in your day‑to‑day work: smoother handoffs, clearer ownership, and confident execution.
Our Philosophy
- Listen first. We start with your goals and constraints.
- Match thoughtfully. We point training at the outcomes you need.
- Deliver with confidence. We adapt exercises and examples to your environment.
Why our training works
Built by practitioners
Curricula come from real professional-services engagements, not theory.
People-centered design
Role-based paths for admins, managers, and end users.
Hands-on & scenario-based
Exercises mirror your stack, data, and call flows—turning knowledge into on-the-job confidence.
How we curate & tailor programs
Discover
We interview stakeholders and review systems to map reality.
Design
We adapt modules, terms, and examples to your workflows.
Deliver
Live enablement with live sessions, playbooks, and quick reference guides.
Improve
We track outcomes and iterate with your teams.
We’ll define these metrics with you at kickoff and report progress against them so impact is visible and actionable.
Ready to train for outcomes?
Tell us where you want to improve. We’ll match the right solution—then tailor it to your world.