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Learning Pathways

Follow a guided sequence of curated courses designed to build critical skills based on specific participant tracks.

4 coursesDialpadAI

Dialpad: Company Admin Proficiency

Run Dialpad the right way every day for a better user and customer experience

  • Digital Transformation
  • Admin
  • AI Data & Insights
  • Analytics & Reporting
  • Call Flows & Routing
  • Hardware & Devices
  • Troubleshooting
  • Unified Communications (UCaaS)
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3 coursesIT & SystemsOperationsProject Management

Primer Pathway Into Unified Communications Adoption

A clear on-ramp to UC modernization: understand the business case, plan your migration, and build day-one user proficiency.

  • Business Operations
  • Collaboration
  • Digital Transformation
  • Project Deployments
  • Service Migrations
  • Unified Communications (UCaaS)
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3 coursesRingCentral

RingCentral: Super Admin Proficiency

Run RingCentral the right way every day for a better user and customer experience

  • Digital Transformation
  • Admin
  • Call Flows & Routing
  • Hardware & Devices
  • Troubleshooting
  • Analytics & Reporting
  • Unified Communications (UCaaS)
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3 coursesTELUS Business Connect

TELUS Business Connect: Super Admin Proficiency

Run TELUS Business Connect the right way every day for a better user and customer experience

  • Digital Transformation
  • Admin
  • Call Flows & Routing
  • Hardware & Devices
  • Troubleshooting
  • Analytics & Reporting
  • Unified Communications (UCaaS)
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7 coursesAIIT & SystemsOperationsProject Management

Unified Communications Administrator Expert

End-to-end UC administration: architecture, migrations, compliance, AI, analytics, operations, and troubleshooting.

  • Digital Transformation
  • Admin
  • AI Data & Insights
  • Call Flows & Routing
  • Hardware & Devices
  • Troubleshooting
  • Analytics & Reporting
  • Unified Communications (UCaaS)
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4 coursesClient ExperienceOperationsSales

Unified Communications User Mastery

Become a confident, high-impact UC user: master daily tools, communicate clearly, read basic analytics, and resolve common issues.

  • Digital Transformation
  • Analytics & Reporting
  • General
  • Call Flows & Routing
  • Collaboration
  • Compliance
  • Hardware & Devices
  • Messaging
  • Productivity
  • Troubleshooting
  • Unified Communications (UCaaS)
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