Explore courses across AI, security, ops, and more.
Design, document, and optimize multi-layer call flows that speed resolution, reduce transfers, and uniquely prioritize customers in your line of business
Understand, compare, and apply today’s AI tools safely
Unlock productivity through your unified communications system with AI-powered tools
Unlocking AI-powered efficiency in everyday work
A practical guide to moving from legacy phones to cloud communications
Plan, prepare & complete phone number transfers between carriers with confidence
Analyze call volume, abandonment rates and quality scores to drive evidence‑based decisions
Admin-focused best practices for operations and maintaining your unified communications phone system
Applied fundamentals for connecting your CRM and business telephony to boost productivity and customer experience
Use AI confidently while protecting company data, customers, and intellectual property
Build everyday security habits that protect company accounts, devices, and data
Understand how to use Dialpad’s Analytics to build, read, and act on your call data in order to see business insights, improve service levels, and increase overall caller experience
Proficiency for handling calls, voicemail, messages, and meetings across desktop, mobile, and desk phones on the Dialpad system
Unlock AI Scorecards, Playbooks, Custom Moments, and other Business Intelligence value-add tools Dialpad offers to enhance and drive measurable performance
Day-to-day administration and configurations of Dialpad across offices, departments, and users for company and office admins
Assess your business toolstack, eliminate process friction, and engineer measurable digital adoption for scalable success
Power-user skills for voice, meetings, text, internal messaging, mobile & eFax
A structured approach to diagnosing and resolving telephony issues fast.
A blueprint for teams planning and executing their own unified communications migration, from initial discovery to system go‑live
Configuring and governing your business’s RingCentral unified communications phone system through the Admin web portal
Understand how to use RingCentral’s Analytics portal to build, read, and act on your call data in order to see business insights, improve service levels, and increase overall caller experience
Proficiency for handling calls, voicemail, fax, messages, and meetings across desktop, mobile, and desk phones on the RingCentral system
How to deploy and utilize the RingCentral embedded app integration within Microsoft Teams for a unified communication experience
An intermediate guide to selecting, deploying, and managing SIP endpoints: desk phones, ATAs, paging adapters, overhead speakers, and other devices.
Plan, track, and deliver projects with a simple, blended Waterfall-Agile approach.
Understand, plan & register your TCR campaign for American SMS text message communications
Understand how to use TELUS Business Connect’s Analytics portal to build, read, and act on your call data in order to see business insights, improve service levels, and increase overall caller experience
Proficiency for handling calls, voicemail, fax, messages, and meetings across desktop, mobile, and desk phones on the TELUS Business Connect system.
How to deploy and utilize the TELUS Business Connect embedded app integration within Microsoft Teams for a unified communication experience
Configuring and governing your business’s TELUS Business Connect unified communications phone system through the Voice Manager web portal.
A practical operating framework for planning, leading, and improving in-person, remote, and hybrid meetings
