Course Overview
AICrash Course
ChatGPT Basics for Workplace Writing
ChatGPT is one of the most searched and discussed AI tools today. This course introduces staff to what it is, how it works, and where it fits into workplace writing. Learners leave ready to start using ChatGPT responsibly in their roles.
Why this course matters
- Clears up confusion about ChatGPT.
- Builds skills in recognizing when to use AI for writing.
- Prevents misuse by teaching responsible use.
- Shows immediate benefits in communication tasks.
Who should attend
- Customer service reps writing client replies.
- Sales support staff preparing quotes.
- Marketing assistants drafting posts and updates.
What you’ll learn
- How generative AI works in simple terms.
- The main strengths and limits of ChatGPT.
- Common use cases for small businesses.
- How to recognize when not to use ChatGPT.
Practical applications
- Generate a simple draft for an email or post.
- Compare AI text with human-written text.
- Identify safe and unsafe uses of ChatGPT.