Course Overview
IntermediateRingCentral
RingCentral: Admin Web Portal Management as a Super Admin
This course equips system administrators to configure and run RingCentral using the Admin web portal. Learn core system management features and best practices for day-to-day administration such as user management and call-flow adjustments, with an emphasis on safe, scalable admin practices.
Why this course matters
- Properly setting company hours, call handling, and queues prevents missed calls and ensures consistent caller experiences.
- A solid user, device, and number management foundation reduces escalations and the need for extended vendor support.
- A well-maintained system increases staff productivity and customer satisfaction while reducing risk from incorrect configurations.
Who should attend
- IT administrators and telecom managers responsible for RingCentral systems.
- Operations leads or any super admins configuring and maintaining RingCentral.
What you’ll learn
- Admin Portal overview - Navigate the web portal and understand core admin areas for company-level configuration and the toolstack available to assist super admins.
- Company identity and hours - Managing the caller ID name; standardize regional settings, time zones, and business vs after-hours.
- Call handling strategy - Configure company greetings and call flow behavior in Auto-Receptionist.
- Users and roles - Manage extensions, activate or delete users, and manage user permissions.
- Call queues - Build call queues, assign members, and define manager permissions and hours.
- Numbers and routing - Reassign company or user phone numbers based on routing needs.
- Devices management - Provision, assign/unassign desk phones with correct E911 mapping.
Practical applications
- Manage user additions or changes internally without the need for paid Professional Services or White Glove support.
- Maintain the company call flow and properly manage call routing changes to keep up with the business’s evolving needs.
- Ensure your system is properly set up to reduce the risk of having unnecessary billing charges for unused RingCentral licenses.
Syllabus
Instructors
Output Workshop