Course Overview
IntermediateTELUS Business Connect
TELUS Business Connect: Voice Manager Portal Management as a Super Admin
This course equips system administrators to configure and run TELUS Business Connect using the Voice Manager web portal. Participants will learn the core system management features and best practices to keep up with day-to-day administrative tasks like user management and call flow adjustments. The emphasis is on safe, scalable admin practices that evolve with company needs and keep users productive.
Why this course matters
- Properly setting company hours, call handling, and queues prevents missed calls and ensures consistent caller experiences.
- A solid user, device, and number management foundation reduces escalations and the need for extended support from TELUS or third-party vendors.
- A well-maintained communication system increases staff productivity and customer satisfaction while reducing risks from incorrect configurations.
Who should attend
- IT administrators and telecom managers responsible for managing TELUS Business Connect phone systems.
- Operations leads, or any super admin users responsible for configuring and maintaining TELUS Business Connect.
What you’ll learn
- Voice Manager overview — navigate the web portal; understand company-level configuration and tools for super admins.
- Company identity and hours — manage caller ID name; standardize regional settings, time zones, and business vs. after-hours.
- Call handling strategy — configure company greetings and call flow behavior in Auto-Receptionist.
- Users and roles — manage extensions, activate or delete users, and manage user permissions.
- Call queues — build queues, assign members, and define manager permissions and hours.
- Numbers & routing — reassign company or user phone numbers based on routing needs.
- Devices management — provision and assign/unassign desk phones with correct E911 mapping.
Practical applications
- Manage user additions or changes internally without paid Professional Services or White Glove support.
- Maintain company call flow and routing changes as business needs evolve.
- Ensure the system is right-sized to reduce unnecessary billing for unused TELUS licenses.