TELUS Business Connect: Embedded Integration for Microsoft Teams

Why this course matters

• Reduce context/app switching so staff can place and receive calls inside Teams, improving productivity.
• Keep robust TELUS Business Connect features while embedding them inside Microsoft Teams.
• Centralize deployment and control as IT, lowering support overhead and third-party install costs.

Who should attend

• IT administrators and telecom managers responsible for phone systems and service quality.
• TELUS Business Connect super admins and Microsoft admins looking to unify platforms.

What you’ll learn

• Prerequisites and roles - Microsoft 365 and TELUS Business Connect admin roles, third-party app allowance, and whitelisting.
• User targeting & integration rollout - Installation steps on both the TELUS and Microsoft sides; install for all vs selected users.
• Desktop plugin & media - Deploying the Teams desktop plugin, auto-updates, and permissions..
• Mobile mode - Enabling the focused “call-only” mobile experience and how cross-launching works.
• Presence sync - Enabling real-time Teams presence in the embedded app for better availability awareness.
• User experience - Dialer, notifications, voicemail, SMS, fax, contacts, and other in-app settings.

Practical applications

• Utilize the same TELUS Business Connect experience, but through Teams.
• Configure mobile mode for frontline or on-the-go teams to simplify the phone experience on smartphones.
• Avoid needing to upgrade Microsoft licence costs in order to give staff telephony through Teams.

Prerequisites

• Admin access in Microsoft 365 and TELUS Business Connect.
• Ability to allow/whitelist third-party apps in the Teams Admin Center.