Dialpad: Desktop, Mobile, and Desk Phone Mastery
Proficiency for handling calls, voicemail, messages, and meetings across desktop, mobile, and desk phones on the Dialpad system
PATHWAY Overview
Dialpad: Company Admin Proficiency
Run Dialpad the right way every day for a better user and customer experience
What you'll learn
Equip your super admins to run Dialpad end to end. Confidently managing users, phone numbers, and call routing while keeping settings consistent and secure. Master using the traditional desk phone, mobile, and desktop apps. Apply practical best practices in the web portal, and set up reliable day-to-day operations. Finally, learn to use Dialpad’s industry leading AI tools to turn call activity into clear, decision-ready insights with built-in reports and key metrics to lift team performance and customer experience.
Why this pathway matters
- Run reliable day-to-day phone system operations with strong change management practices
- Master powerful unified communications & AI features Dialpad offers to enable your team for success
- Operate and maintain business call routing and enforce user compliance
- Utilize inclusive analytic tools to uplift service quality and gain valuable insights
Who should attend
Staff managing a Dialpad phone system as a super admin
IT operations managing Dialpad accounts
- Digital TransformationAdminAI Data & InsightsAnalytics & ReportingCall Flows & RoutingHardware & DevicesTroubleshootingUnified Communications (UCaaS)
Courses in this pathway
Dialpad: Web Portal Management as a Company Admin
Day-to-day administration and configurations of Dialpad across offices, departments, and users for company and office admins
Dialpad: Dashboards, KPIs, & Analytics For Admins
Understand how to use Dialpad’s Analytics to build, read, and act on your call data in order to see business insights, improve service levels, and increase overall caller experience
Dialpad: Premium AI & Analytics Features for Admins
Unlock AI Scorecards, Playbooks, Custom Moments, and other Business Intelligence value-add tools Dialpad offers to enhance and drive measurable performance