Intermediate
Plan, Build, Migrate: Running Your Own Phone System Cutover
A blueprint for teams planning and executing their own unified communications migration, from initial discovery to system go‑live
PATHWAY Overview
Unified Communications Administrator Expert
End-to-end UC administration: architecture, migrations, compliance, AI, analytics, operations, and troubleshooting.
What you'll learn
Equip your administrators responsible for day-to-day management of your Unified Communications system that covers business phone, messaging, and video meetings. Build healthy management practices that create optimal caller paths so customers reach the right team faster and drive adoption with practical staff change practices. Understand how new AI tools are being utilized in customer communications, and turn call data into easy-to-read reports that guide staffing and lead service improvements.
Why this pathway matters
- Run reliable day-to-day phone system operations with strong change management practices
- Operate and maintain business phone numbers and enforce user compliance
- Instrument analytics and AI to uplift service quality and efficiency
- Plan and execute Unified Communication system migrations with reduced risk
Who should attend
Unified Communication & phone system admins
IT support operators
Digital implementation leads
- Digital TransformationAdminAI Data & InsightsCall Flows & RoutingHardware & DevicesTroubleshootingAnalytics & ReportingUnified Communications (UCaaS)
Courses in this pathway
Intermediate
Business Phone Number Carrier Migrations & Transfers
Plan, prepare & complete phone number transfers between carriers with confidence
Intermediate
TCR American Business Text Messaging Compliance
Understand, plan & register your TCR campaign for American SMS text message communications
Intermediate
Change Management Practices for Telephony Adoption
Admin-focused best practices for operations and maintaining your unified communications phone system
Intermediate
Phone System Troubleshooting Methodology
A structured approach to diagnosing and resolving telephony issues fast.
Intermediate
AI Integration for Business Communications
Unlock productivity through your unified communications system with AI-powered tools
Beginner
Call Analytics Expertise
Analyze call volume, abandonment rates and quality scores to drive evidence‑based decisions