Beginner
RingCentral: Desktop, Mobile, and Desk Phone Mastery
Proficiency for handling calls, voicemail, fax, messages, and meetings across desktop, mobile, and desk phones on the RingCentral system
PATHWAY Overview
RingCentral: Super Admin Proficiency
Run RingCentral the right way every day for a better user and customer experience
What you'll learn
Equip your super admins to run RingCentral end to end. Confidently managing users, phone numbers, and call routing while keeping settings consistent and secure. Master using the traditional desk phone, mobile, and desktop apps. Apply practical best practices in the Admin Web Portal, and set up reliable day-to-day operations. Finally, turn call activity into clear, decision-ready insights with built-in reports and key metrics to lift team performance and customer experience.
Why this pathway matters
- Run reliable day-to-day phone system operations with strong change management practices
- Master powerful unified communications features RingCentral offers to enable your team for success
- Operate and maintain business call routing and enforce user compliance
- Utilize inclusive analytic tools to uplift service quality and gain valuable insights
Who should attend
Staff managing a RingCentral phone system as a super admin
IT operations managing RingCentral accounts
- Digital TransformationAdminCall Flows & RoutingHardware & DevicesTroubleshootingAnalytics & ReportingUnified Communications (UCaaS)
Courses in this pathway
Intermediate
RingCentral: Admin Web Portal Management as a Super Admin
Configuring and governing your business’s RingCentral unified communications phone system through the Admin web portal
Intermediate
RingCentral: Dashboards, KPIs, & Analytics For Admins
Understand how to use RingCentral’s Analytics portal to build, read, and act on your call data in order to see business insights, improve service levels, and increase overall caller experience