Unified Communications

Unified Communications User Mastery

Become a confident, high-impact UC user: master daily tools, communicate clearly, read basic analytics, and resolve common issues.

Objectives

Adopt best-practice habits for calling, meetings, messaging, voicemail, and mobile use

Handle common issues with a simple troubleshooting playbook

Understand basic call analytics and quality signals to improve customer experience

Support team change with light admin-adjacent practices where appropriate

End users

Team leads

Front office/reception

Sales & service staff

UCaaS

End User

Productivity

Analytics

Troubleshooting

IntermediateTelephony

Power-user skills for voice, meetings, text, internal messaging, mobile & eFax

Sales recommended roles: End User / Power User

IntermediateTelephony

A structured approach to diagnosing and resolving telephony issues fast.

Sales recommended roles: End User / Help Desk

IntermediateTelephony

Admin-focused best practices for operations and maintaining your unified communications phone system

Sales recommended roles: Power User / Team Rep

BeginnerAnalytics

Analyze call volume, abandonment rates and quality scores to drive evidence‑based decisions

Sales recommended roles: Team Lead / Analyst

Enroll in the courses above or talk to us about cohort rollouts.