Intermediate
Mastering Modern Communications
Power-user skills for voice, meetings, text, internal messaging, mobile & eFax
PATHWAY Overview
Unified Communications User Mastery
Become a confident, high-impact UC user: master daily tools, communicate clearly, read basic analytics, and resolve common issues.
What you'll learn
Become a confident power user of your company’s calling, messaging, and meetings. You’ll learn how to personalize and self-manage your extension, from voicemail and call routing to devices and notifications. We’ll give you a simple troubleshooting playbook to fix common issues fast, plus practical ways to read your call activity so you can respond quicker and deliver a better customer experience.
Why this pathway matters
- Adopt best-practice habits for calling, meetings, messaging, voicemail, and mobile use
- Handle common issues with a simple troubleshooting playbook
- Understand basic call analytics and quality signals to improve customer experience
Who should attend
Unified Communications users of any background (team leads, sales, customer service, etc.)
- Digital TransformationAnalytics & ReportingGeneralCall Flows & RoutingCollaborationComplianceHardware & DevicesMessagingProductivityTroubleshootingUnified Communications (UCaaS)
Courses in this pathway
Intermediate
Phone System Troubleshooting Methodology
A structured approach to diagnosing and resolving telephony issues fast.
Beginner
Call Analytics Expertise
Analyze call volume, abandonment rates and quality scores to drive evidence‑based decisions
Intermediate
Transform Your Meetings: Run Shorter, Smarter, More Productive Meetings
A practical operating framework for planning, leading, and improving in-person, remote, and hybrid meetings