Beginner
TELUS Business Connect: Desktop, Mobile, and Desk Phone Mastery
Proficiency for handling calls, voicemail, fax, messages, and meetings across desktop, mobile, and desk phones on the TELUS Business Connect system.
PATHWAY Overview
TELUS Business Connect: Super Admin Proficiency
Run TELUS Business Connect the right way every day for a better user and customer experience
What you'll learn
Equip your super admins to run TELUS Business Connect end to end. Confidently managing users, phone numbers, and call routing while keeping settings consistent and secure. Master using the traditional desk phone, mobile, and desktop apps. Apply practical best practices in the Voice Manager portal, and set up reliable day-to-day operations. Finally, turn call activity into clear, decision-ready insights with built-in reports and key metrics to lift team performance and customer experience.
Why this pathway matters
- Run reliable day-to-day phone system operations with strong change management practices
- Master powerful unified communications features TELUS Business Connect offers to enable your team for success
- Operate and maintain business call routing and enforce user compliance
- Utilize inclusive analytic tools to uplift service quality and gain valuable insights
Who should attend
Staff managing a TELUS Business Connect phone system as a super admin
IT operations managing TELUS Business Connect accounts
- Digital TransformationAdminCall Flows & RoutingHardware & DevicesTroubleshootingAnalytics & ReportingUnified Communications (UCaaS)
Courses in this pathway
Intermediate
TELUS Business Connect: Voice Manager Portal Management as a Super Admin
Configuring and governing your business’s TELUS Business Connect unified communications phone system through the Voice Manager web portal.
Intermediate
TELUS Business Connect: Dashboards, KPIs, & Analytics For Admins
Understand how to use TELUS Business Connect’s Analytics portal to build, read, and act on your call data in order to see business insights, improve service levels, and increase overall caller experience